Refund policy

Ripple Orbit – Return & Refund Policy

(Applicable within the United Arab Emirates)

At Ripple Orbit, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The item is unused, unworn, and in its original condition

  • The item is in its original packaging (including tags, accessories, manuals)

  • You provide the order number and proof of purchase

Please note:
Certain products cannot be returned for hygiene or safety reasons (e.g., personal care items, opened consumables, used accessories). These items will be clearly marked as Non-Returnable.

2. Return Process

To initiate a return:

  1. Contact our support team at info@rippleorbit.com

  2. Provide your order number and the reason for return

  3. Our team will approve the request (if eligible) and provide return instructions

  4. A courier will be arranged for pickup or you may drop off at the designated location

Processing time for return requests is 1–3 business days.

3. Return Shipping Fees

  • Returns due to defective or incorrect items → Free

  • Returns for any other reason (change of mind, wrong selection, etc.) → Shipping fee may apply (AED 15–25 depending on location)

Return shipping fees will be deducted from the refund amount unless the item was faulty.

4. Refunds

Once the returned item is received and inspected, your refund will be processed within 5–10 business days.

Refunds are issued to your original payment method:

  • Credit/debit card refunds will depend on your bank’s processing time

  • Cash-on-delivery orders will be refunded as store credit or bank transfer

Note:
Shipping charges from the original order are non-refundable, unless the product was damaged or incorrectly delivered.

5. Exchanges

If you would like to exchange an item for a different size, style, or product, please contact us within 7 days.
Exchanges depend on product availability.

If the item is out of stock, a refund or store credit will be offered.

6. Damaged, Defective, or Wrong Item Received

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please notify us within 24 hours of delivery with:

  • Photos of the item

  • Photos of the packaging

  • Your order number

We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

For safety and hygiene, the following cannot be returned:

  • Used or opened items

  • Personal care products

  • Custom or special-order items

  • Items marked as Final Sale

  • Gift cards or digital items

8. Order Cancellations

  • Orders can be cancelled before they are shipped.

  • Once an order has been dispatched, cancellation is not possible — you may request a return after receiving the item.

9. Contact Us

For return or refund assistance, contact our support team:
📧 support@rippleorbit.com
📞 +971 58 106 5847

We're always happy to help!